Maintenance & Service

What are the key priorities for your organization’s Service department?

You perform a complex range of tasks. You need to ensure “the right things” are done, but you are also responsible for efficient maintenance delivery: ensuring “things are done right first time”. You need to focus efforts and resources on controlling costs and maximizing value from existing investments. We help you go beyond customer expectations and deliver an industry-leading experience that really wows your clients!

Deliver service excellence

eCommerce-style Service Feel

Service is lacking behind compared to the “feeling” we experience when buying on the internet. However, the “after sales” experience is at least as important to prevent your customers from even imagining shifting to your competitor. It’s important to correctly identify and document each stage of the service journey so that you give insight to your customers at every point along the way.

New ways of planning

Improving reliability, performance, and safety are among the top priorities for industrial businesses today. Predictive Analytics helps you gain the highest return on critical assets with “early warning” notifications days, weeks or months before failure. It helps to reduce downtime, while increasing reliability and performance, still while optimising and reducing maintenance activities.

Demystify Maintenance & Service concepts

We focus on the latest maintenance and service solutions SAP has to offer: a wide variety of solutions that can (but not necessarily must) be integrated. It is not always completely clear where the differences lie and which choices a company can make. If your company performs internal or external services or maintenance interventions, check out our FastEAM webinar on-demand!

Our goal is to demystify concepts such as Enterprise Asset Management, Plant Maintenance, Field Service Management, Cloud for Service, ... What's in a name, right?!