Who we serve

Maintenance & Service

What are the key priorities for your organization’s Service department?

You perform a complex range of tasks. You need to ensure “the right things” are done, but you are also responsible for efficient maintenance delivery: ensuring “things are done right first time”. You need to focus efforts and resources on controlling costs and maximizing value from existing investments. We help you go beyond customer expectations and deliver an industry-leading experience that really wows your clients!

1.

Improve the customer service experience

Stay close to your customers via omnichannel solutions, both on- and offline. Offer self-service & device connectivity (IoT), and manage customer feedback via Qualtrics.

2.

Deliver field services more efficiently

Increase operational efficiency and empower service employees, via the latest SAP Field Service solutions.

3.

Make your internal maintenance & asset mgt more intelligent

Build a competitive advantage with the latest SAP intelligent Asset Mgt technologies. Automate repetitive tasks, and let the system do the hard work for you.

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Demystify Maintenance & Service concepts

We focus on the latest maintenance and service solutions SAP has to offer: a wide variety of solutions that can (but not necessarily must) be integrated. It is not always completely clear where the differences lie and which choices a company can make. If your company performs internal or external services or maintenance interventions, check out our FastEAM webinar on-demand

Our goal is to demystify concepts such as Enterprise Asset Management, Plant Maintenance, Field Service Management, Cloud for Service, ... What's in a name, right?! 

How to evolve towards a responsive and efficient Field Service team?

Fien Reunes

Sales & Business Development

Looking for a personal approach?