What we do

ERP & Customer Experience

Customer first!

People today are more empowered and connected than ever before. Companies need to adapt to this new reality to successfully engage with their customers. Marketing, Sales and Service departments are constantly looking for new ways to find and retain customers. Typically they will look for CRM applications in order to help them succeed. However, the customer lifecycle is not only about making sure your customers get to know you but do you know your customers? Moreover, it's also about being able to deliver on the promise. Constantly. 

At Amista, we bring together the best SAP solutions to help you to cover all aspects of your Marketing, Sales and Service needs. We do fast and agile implementation projects of SAP Customer Experience and SAP S/4HANA solutions. Our approach is modular and based on best practices.

How to deliver an end-to-end customer service experience?
Discover our areas of expertise below! Interested? Contact us for a live personalized demo based on your business challenge.

Enterprise Management

SAP S/4HANA

This next-generation enterprise application of SAP represents the foundational core solution covering all mission-critical business processes of your enterprise. It delivers digitized end-to-end processes to help you run simple in the digital economy across different industries. The solution is available both on-premise and in the cloud. It is designed with a modern user experience and built on top of the most advanced in-memory platform in the industry.

Customer Service & Field Service

SAP Service Cloud

Provide your customer service department with useful information for successful service interactions. Know which field service resources are available at any given time to address a customer need. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue. In addition, social capabilities combine intelligent routing of social media posts with response templates and rich profile information to give your customers the best possible experience.

Customer Engagement

SAP Sales Cloud

Go beyond traditional Customer Relationship Management by empowering sales professionals to engage with your customers in more meaningful ways. This cloud-based solution will accelerate your sales cycle by providing a 360-degree view of your customer combined with great salesforce automation functionalities. With native SAP S/4HANA integration and business application mash-ups, your sales departments get a complete picture of their accounts.

Customer Experience & The Intelligent Enterprise

Our areas of expertise

SAP Customer Data Cloud

Put your customer data at the core and deliver marketing & sales moments that matter. With SAP customer data solutions, you can connect information from across your enterprise to inform business decisions, build trust, and strengthen loyalty while respecting your customers’ data privacy and reducing your compliance risks.

  • Bring customer data and operational data together

  • Respect data privacy and build trust

  • Know your customer across every engagement

SAP Sales Cloud

With SAP Sales Cloud, you'll go beyond CRM. We've bundled the ultimate CRM functionalities in a best practice methodology to help you improve your sales strategy, strengthen customer engagement, be aware of every opportunity in your pipeline, close more deals and create dedicated brand ambassadors with cloud-based CRM solutions for sales.  The SAP Sales Cloud solutions enhance your sales reps’ day-to-day work experience while improving the customer experience. Let's secure your competitive advantage!

SAP Service Coud

To achieve the ultimate customer experience, we believe that a reliable service scenario is key. A transparent customer view and being able to deliver support 24/7 has become a core process for many organizations. With SAP Service Cloud you can improve your service scenarios for your customer service and field service departments. At Amista, we can respond effectively to this in order to provide you with our Service Best Practices.

SAP S/4HANA Cloud

Transform business processes with intelligent automation solutions and advanced analytics. Digitize business processes with AI, machine learning, and advanced analytics. We accelerate and simplify the adoption of SAP S/4HANA Cloud for faster time to value, by providing pre-configured content for core ERP business processes with a role-specific, responsive, and simple user experience. It comes with pre-defined analytical content such as operational reporting. This solution will get your business running in no time. In addition, we can integrate S/4HANA with other cloud solutions from the SAP Customer Experience Suite and SAP SuccessFactors.

SAP Field Service Management

Connect the entire field service management value chain with innovative technology and a deep understanding of customer needs. 

Provide an effortless, proactive service experience and enable efficient servitization models. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.

  • Cloud deployment

  • Customer self-service processes

  • Simplified scheduling and dispatching

  • Real-time analytics and reporting

SAP Field Service Management

SAP Intelligent Asset Management

Maximize asset health and performance with SAP Intelligent Asset Management software. Maintain and service the performance of physical assets with real-time insights, the IoT, machine learning, mobility and advanced & predictive analytics.

Asset performance

  • Risk estimation and evaluation

  • Proven reliability methodologies

  • AI-based predictive maintenance

SAP Asset Performance Management

Maintenance operations

  • Asset operations and planning

  • Maintenance scheduling

  • Maintenance execution

SAP S/4HANA Asset Management

Live event: the Amista CX Safari 

Amista CX safari

Join us on this Customer Experience expedition! 

Go to detailed landing page for more information

September 20, 2022
De Serre, Antwerp

Dare to explore what omnichannel, real-time, personalization at scale means and deliver marketing moments that matter!

As businesses look for better ways to build relationships with their customers and deliver messages that are fast, personalized and effective, marketing & customer data platforms have become a key investment priority for customer experience leaders.

With that in mind, you will get insights on:

  • Marketing Automation: capturing data insights and delivering personalized messages to your customers at scale
  • Customer Identity and Access Management for channel integration: ensuring interoperability between systems and channels to offer a seamless experience and transfer of information at every touchpoint
  • Personalization: unlocking the potential of customer data to deliver the right information at the right time

Discover how to use SAP Customer Data tools to bring the right message at the right time in each channel. SAP Customer Data Platform allows you to create customer journeys by combining operational data with identity and consent, linked together with contextual and behavioral data.

Core processes

Brussels Motor Show App for Astara

We’re ready to work together, what do you think?

Contact us for a free introduction