What we do

Activate

It's the customer, stupid!

People today are more empowered and connected than ever before. Companies need to adapt to this new reality to successfully engage with their customers. Marketing, Sales and Service departments are constantly looking for new ways to find and retain customers. Typically they will look for CRM applications in order to help them succeed. However, the customer lifecycle is not only about making sure your customers get to know you but do you know your customers? Moreover, it's also about being able to deliver on the promise. Constantly. 

This is where we help you going beyond CRM, by providing solutions which will secure your competitive advantage and innovate the way you interact with customers. Together with SAP, we want to help you to deliver an engaging contextual customer experience across every channel, by simplifying your front office and integrating your back office.

At Amista, we bring together the best SAP solutions to help you to cover all aspects of your Marketing, Sales and Service needs. We do fast and agile implementation projects of SAP Customer Experience and SAP S/4HANA solutions. Our approach is modular and based on best-practices.

Enterprise Management

SAP S/4HANA

This next-generation enterprise application of SAP represents the foundational core solution covering all mission-critical business processes of your enterprise. It delivers digitized end-to-end processes to help you run simple in the digital economy across different industries. The solution is available both on-premise and in the cloud. It is designed with a modern user experience and built on top of the most advanced in-memory platform in the industry.

Customer Engagement

SAP Sales Cloud

Go beyond traditional Customer Relationship Management by empowering sales professionals to engage with your customers in more meaningful ways. This cloud-based solution will accelerate your sales cycle by providing a 360-degree view of your customer combined with great salesforce automation functionalities. With native SAP S/4HANA integration and business application mash-ups, your sales departments get a complete picture of their accounts.

Customer Service

SAP Service Cloud

Provide your customer service department with useful information for successful service interactions. Know which field service resources are available at any given time to address a customer need. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue. In addition, social capabilities combine intelligent routing of social media posts with response templates and rich profile information to give your customers the best possible experience.

Marketing

SAP Marketing Cloud

The only marketing suite which can provide everything you wish in one application to fulfill all your marketing dreams. With real-time insights, you can proactively target and deliver an individualized customer experience to your customers. It will increase conversions and profits for your business. By leveraging easy to use tools you plan, target and execute your marketing campaigns effectively.

Our Offerings

SAP Best Practices for S/4HANA

The SAP Best Practices are tailored specifically to accelerate and simplify the adoption of SAP S/4HANA for faster time to value, by providing pre-configured content for core ERP business processes with a role-specific, responsive, and simple user experience. It comes with pre-defined analytical content such as operational reporting. This solution will get your business running in no time. In addition, we can also integrate this package with other cloud solutions from SAP Customer Experience and SAP SuccessFactors.

SAP Sales Cloud migration from Salesforce

Being the first partner in Belgium having done a migration from Salesforce to SAP Sales cloud we have developed a migration package. This package includes analysis of your Salesforce environment, the setup of your new SAP Sales Cloud and the migration of your essential sales information.

SAP Best Practices for Marketing Cloud

This package will jump-start your Marketing team by delivering best-practices for digital marketing. Provide more context to your marketing efforts by loading data both from SAP and non-SAP sources. Improve customer engagement at every stage of the buying cycle with new and innovative marketing software from SAP. Our solutions support everything from real-time customer analytics to contextual marketing and can help you deliver individualized marketing that will boost customer engagements and brand loyalty across all channels. Enable real-time marketing–in the cloud– and use the latest technology to enhance your email, content, and digital marketing activities.

We’re ready to work together, what do you think?