14
Nov
Together with SAP Customer Experience, we are happy to invite you to our exclusive event "Rock the Customer Service boat" in the SAP Experience Center Brussels on Thursday, November 14!
How to ensure the best customer experience in these fast-evolving times? What is the impact of automation, self-service and user experience? How can the right solution improve your service organization? How do reviews affect customer experience?
Let's move forward and prepare your sales, service and marketing processes for the modern human-driven approach!
On the agenda
- 9:30 - 10:00: Coffee & Welcome
- 10:00 - 10:15: Introduction
- 10:15 - 12:15: Presentations & demos
- Get inspired: Touchpoint synchronization & service challenges
- Live demos: The impact of automation on interaction channels: IoT, Chatbots, customer reviews,...
- Why it's time to 'rock the Customer Service boat' - How can you drive Customer Service Excellence and outperform your competitors
- And some distraction to arouse your appetite: Distinct keynote speech: The difference between employees and top athletes (the Belgian Bullets case)
- 12:15 - 13:00: Lunch & Network
For who?
Leaders in maintenance and service, with a side focus on sales & marketing, digital innovation & transformation,...
What to expect?
- Inspirational sessions and live demos of the SAP C/4 HANA Service solutions within a broader CRM and Customer Experience scope
- Talk to industry experts and meet peers
- Get immediate advice and answers to your questions from the Amista and SAP team
- Learn more about future trends and new product features of the SAP Service Cloud portfolio
Speakers
Gert Tackaert (VP Product Management SAP Service Cloud)
Geert Vanvaerenbergh (CEO Amista)
Stephane Colin (Partner Customer Experience at Amista)
Get inspired. Discover opportunities. Move forward.
Practical side note: Parking spaces will be reserved in the parking lot in front of the Marriot Hotel (Avenue des Olympiades).
Speakers
Geert Vanvaerenbergh
CEO Amista
As an SAP evangelist with more than 30 years of experience, Geert has a profound knowledge of the SAP Customer Experience portfolio with Field Service Management and SAP Plant Maintenance as a primary ‘métier’.
Geert is also the founder and CEO of the Belgian Bullets, Belgium’s Olympic Bobsleigh and Skeleton team.
As an SAP evangelist with more than 30 years of experience, Geert has a profound knowledge of the SAP Customer Experience portfolio with Field Service Management and SAP Plant Maintenance as a primary ‘métier’.
Geert is also the founder and CEO of the Belgian Bullets, Belgium’s Olympic Bobsleigh and Skeleton team.