20

Apr

Webinars

How to solve your customer service issues?

FSM webinar

Live webinar | Monday, April 20 | 14h-15h

How to solve customer service issues in a fast and flexible way?
How to ensure the best customer experience in these fast-evolving times to outperform your competitors?
What is the impact of automation, self-service and user experience?
How can the right solution improve your service organization? 

Service Management has become not only a critical factor when it comes to the overall customer experience, but a key competitive differentiator in many industries. In this webinar, you learn more about the SAP Service Cloud portfolio and how SAP Field Service Management can help to solve customer service department issues, reduce your service cost, increase the efficiency of service employees and improve customer & employee satisfaction.

We give a demonstration of the solution and show all the different aspects SAP FSM has to offer.

Agenda

  • Intro about SAP Service Cloud and SAP Field Service Management 
  • Challenges in Customer Service management
  • Why SAP Service Cloud can help: advantages, ins & outs of the solution,...
  • Live demo of SAP FSM - demonstration of Service Cloud portfolio
  • What will be your competitive advantages
  • Q&A

Speakers

Geert Vanvaerenbergh

CEO Amista

As an SAP evangelist with more than 30 years of experience, Geert has a profound knowledge of the SAP Customer Experience portfolio with Field Service Management and SAP Plant Maintenance as a primary ‘métier’.

As an SAP evangelist with more than 30 years of experience, Geert has a profound knowledge of the SAP Customer Experience portfolio with Field Service Management and SAP Plant Maintenance as a primary ‘métier’.

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