Founded in 1964, Balta Group is known as a professional and customer-oriented company that excels in the production of carpets and rugs for residential and commercial use and non-woven textiles. Their products: Sustainable, inspiring and affordable carpets from Balta home, beautiful and soft wall-to-wall carpet from Balta carpets or non-wovens for the construction, geotextile, automotive, printing and exhibition sectors. Since April 2022 Balta Group belongs to Victoria plc.
For the 6 Belgian plants SAP Plant Maintenance has been implemented (and some other plants under roll-out). Amista implemented SAP Field Service Management (SAP FSM) for all technicians (internal and external), nearly 300 and their number is growing.
All maintenance orders (curative as well as preventive) are created in SAP ERP and are transferred to SAP FSM depending on their status. Once in FSM, they are planned and dispatched by the planners in the different factories. Dispatched orders are pushed to the mobile devices of the technicians including predefined Checklists depending on the type of work.
Technicians can create rush orders themselves on their mobile devices when they encounter problems ‘in the field’. They can then ‘stop’ their current activities on their mobile device, give priority to the rush order, and continue their work after completion. During all that time, the planners see indications of what their technicians are currently doing. Consumption of material is linked with the SAP ERP backbone Materials Management module.